It wasn't delivered here or at the neighbors either apparently. Help with my FedEx issue. Thread starter sublimeaudio; Start date Oct 8 , 2015; 1; 2; Next. Shipments that don't require a signature can be left in a safe place at the driver's discretion. / I tracked my shipment and there wasn't any update on it. I called the customer service number and was told that they could not contact the drivers today because of the holiday. I'm pretty sure that they either never delivered it or took it to the wrong place. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. My guy is awesome. 0 comments ... worth about 120$ It said it was delivered on Thursday to my door but I know that wasn't true. No ring or knock at the door all day. Doing so will eliminate any confusion that may arise during delivery. Social. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. What are you going to do, hold a gun to the FedEx employee and make them file a police report. I hear ya - I'll always use signature required going forward. The customer svc rep said she opened a claim for me but couldn't give me a reference number so I am seriously doubting that she did anything. For more information please contact FedEx Customer Service at 800 FedEx … FedEx Tracking Is Not Updating: The Solution, How Late Does FedEx Deliver Packages? To sum up what my FedEx rep told me: "Send another one and hope it arrives." This is important for many reasons. In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. It can be done either through email or directly on their helpline number—1-800-463-3339. Messages 1,119. Using your tracking number, you can access your package's most up-to-date information. At the delivery address. If they say no, there's nothing more you can do. Flower beds looked at. So, you must ask your neighbors if they have your package. Here’s the guide on What to do when Fedex delivers your package to wrong address. You need to contact your local FedEx and provide them with your FedEx tracking number and explain that you didn’t receive the shipment but it seems to be delivered. Those are two separate companies and they do not "share". Outdoor bins looked inside. Checked with my neighbors, no one has it. I contacted the dealer and FedEx who both claim it was left on my porch. The first thing that you must do is contact FedEx customer care and let them know your problem. I was home all day, my kids were home with me in the afternoon plus my husband came home that evening. A common issue that many people face is the shipment tracker showing “delivered” when the product hasn’t reached. I'm at wits end. How can I get something done about it? Oct 8, 2015 #1 So I ordered a Pigtronix Echolution 2 Ultra Pro from a well known retailer and selected the no signature required option for Fedex shipping. I checked my order status and it said it was still on it's way. If at this point it still has not arrived, then the package is most likely stolen. I was also told I would have to call back the day after Xmas. Sometimes they will leave things on a porch or backdoor and you simply aren’t seeing it. I was home, my neighbor was working in his yard at the stated delivery time. Packages in the FedEx system are scanned at various points between pickup and delivery. Thread starter sublimeaudio; Start date Oct 8, 2015; Prev. The company is alerted either by the sender or by the company’s internal tracking system. You can track the status of your package online. Ask him about the whereabouts of your package, and if he has delivered it, to whom. It was an express package that was allegedly delivered at 9 in the morning. “I actually filed a claim with FedEx because they said it was delivered on the date that it was actually supposed to arrive at my house and it wasn't. Options. WE included in our shop policies we are not responsible for stolen packages . Bought a motherboard from a trader here and got my tracking #. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. Packages in the FedEx system receive scans at various points between pickup and delivery. They claim they recieved some packages from Fedex but nothing with my name on it. Make sure that you have your package details, such as the tracking number, handy. You need to contact FedEx in order to get them to check their records as the package should be a signed delivery (at least that is the process in the UK with DHL). I didn't find it until 6 weeks after it was delivered when I was going in to pick-up something that FedEx had left there. FedEx Smartpost hands off the package to USPS for last-mile delivery. FedEx says phone was delivered. – Delivery Hours, FedEx Delivered to Wrong Address: The Solution. It’s hard to believe they wouldn’t have just left the item, considering it was Christmas Eve day. Go. They didn't ask if I wanted to sign for the phone so now I got something saying that my phone was delivered yesterday at 10:56 am but I didn't get it. First: share to improve GetHuman4704148's odds. Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take.eval(ez_write_tag([[300,250],'trackingadvice_com-medrectangle-4','ezslot_3',128,'0','0'])); The first step that you need to take in such a scenario is to contact FedEx as soon as possible. Previous Next S. Scitex Senior member. Either way, FedEx employees will help you. Fedex says it was delivered but it wasn't - am I screwed? It wasn't an expensive item and I've never had this happen before. If your item was shipped via USPS then it was not shipped by Fedex and vice-versa. I was also told I would have to call back the day after Xmas. Posted by 6 days ago. I can't buy another phone. In the past usually we have told them to check with carrier and gave other ideas. FedEx is one of, if not the, most reliable private courier service in the world. USPS tracking says package was delivered to my mailbox, but it wasn't. It shows it out for delivery and then said "misdelivered." FedEx encounters hiccups as well, and many times, customers face problems with having their products delivered. Been on hold now for 20+ minutes at 1 800 GO FEDEX. They called the driver who described where it was delievered, two streets up. Strength in numbers! Designandgrace 2019-04-04 17:19:21 UTC #12. This situation is precisely what I’ll be talking about today. Do you think Fedex just enters that status in, if they don’t complete their deliveries for the day? The issue in GetHuman4704148's own words. Checked along the street etc. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. shipment tracker showing “delivered” when the product hasn’t reached. Tracking says “delivered” but it wasn’t. 1 of 2 Go to page. Often times in a situation like this, the package may have been marked delivered prematurely and will show up the following day. Gold Supporting Member. Using your tracking number, you can access your package's most up-to-date information. But they obviously did not deliver it TO ME. Fedex online says my package was delivered but it wasn't GetHuman-cctegart's customer service issue with FedEx from December 2019 . The other two items were delivered 4 hours prior to the time of the delivery scan on the missing item. Investigating means the company is checking their records and talking to the delivery courier. Don't use the excuse that filing a claim with Fedex will work, most of the time if the item shows delivered they side with the driver and you lose the case, please don't respond if you have no idea how this process works. OT Discussion Club . FedEx. This will ensure that your package is not delivered without your explicit signature. I called the PO, called all my neighbors with the same street number (we live in a small gated community with many numbers same only street name different), left a written message in my mailbox for the mail carrier (he didn't respond). JerEvil. The problem is USPS. Parcel can't be found outside. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. This is a less frequent issue with FedEx, but the most important thing to do first is to check and make sure they didn’t leave it in a different spot than your normal carrier. A lot of times, such delivery mishaps occur due to incorrect addresses. As a buyer, I would report that I never received the item despite the post office’s tracking and would expect you to determine where the package is or refund me if you can’t. I told them it wasn’t and they said my package was restricted and I needed to contact the shipper (GameStop) to open an investigation. Oct 29, 2015 #21 I LOVE Sweetwater. If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. USPS tracking says it was delivered at 3:04pm at/in unit/box ... but I don't have it yet. It boils down to your word against the driver's and FedEx sides with the driver. I don't know what I can do! Fedex tracking indicates my package was delivered this evening. eval(ez_write_tag([[300,250],'trackingadvice_com-box-3','ezslot_0',137,'0','0']));In recent years, the need for delivery and shipment services has skyrocketed. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Usually if I say it has been delivered … If the tracking page indicates that your shipment is on time, please use the ‘Estimated Delivery Date’ as a guide for when your shipment will arrive. Well most of those packages that are delivered from any carrier are scanned and they're supposed to be scanned at the place of delivery. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. MegaBabe717. FedEx They have procedures in place for this situation. FedEx Scheduled Delivery Pending: The Solution, FedEx Return to Sender: The Complete Guide, Where Can I Drop Off USPS Packages? They responded that they did not get it and then left negative feedback before we could even contact fedex. A lot of the time, couriers tend to leave packages outside your door, which may have been collected by your neighbors for safekeeping. Please contact firstname.lastname@example.org work out a process to get a replacement watch sent out. This could include the front porch, side door, back porch, or garage area. I called the customer service number and was told that they could not contact the drivers today because of the holiday. Oct 9, 1999 349 1 81. Fedex says it was delivered but it wasn't - am I screwed? Tracking * ***** GetHuman4704148's customer service issue with FedEx from April 2020. But there is no need to panic if you do encounter such a situation. I told them tracking says it was delivered. Ground Shipment. I was home all day. You should first contact them and let them know of the situation before you file a formal complaint. My iPhone 12 was supposed to be delivered this morning. Fedex tracking says it was delivered and signed for. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may be traveling as intended. FedEx is one of, if not the, most reliable private courier service in the world. Such steps will prevent a situation like this from happening again. 9,365. So there is no harm in waiting around for a few days, given that you have taken some of the steps … We have seen increase in delieveries showing delivered and then the customer says it wasn't. It never said WHICH residence but it certainly wasn't mine considering no one in my family ever saw a fedex person that day, nor a package. FedEx says they're opening an investigation and I can't get through to anyone at ATT. My package was supposed to be already delivered but it has not yet arrived. 1. Close. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. Forums. If necessary, they will check with the shipper as well and will do their best to resolve your issue. Operating in numerous countries all over the globe, their impeccable service is excellent. If you have any distinct landmarks near you, you should mention them. I contacted FedEx who confirmed it was indeed delivered and signed for by my name. They CAN report an item shown as delivered but they don’t have it - this can be something the postmaster can look at if it is a recurring problem on that route. FedEx is warning consumers not to fall for a new scam that tries to trick them into opening a text or an email about the status of a delivery. How to Add Delivery Instructions to USPS? This is an easy and fool-proof system that guarantees the safety of your package. This is the fastest method with little to none waiting time. FedEx review from Fresno, California rated 1.1/5.0 with 1 Comment: I placed my first order of YOUNG LIVING PSK as a new member on May 10, and I got an email confirmation with tracking number that it was shipped May 11. Such information will help them track your package in the most efficient manner possible. NO sign of the package. Secondly, in case there has been a mistake on the part of the company itself, you will not be held liable since you contacted them immediately. The overwhelming majority of missing mail situations usually involve packages or parcels that were scanned but not put on the vehicles for delivery, that “slip through the cracks” and just weren’t delivered on time, or that simply were overlooked or not delivered in a timely manner for one reason or another. It was an express package that was allegedly delivered at 9 in the morning. It wasn't. The carrier will scan it as delivered and the item won’t show up until one or two days later. You can then pick it up from there. Personally I’d say pester the fuck out of customer service and if you don’t get anything out of em go to your local fedex place and ask for some responses there or you can always ask amazon customer service for some advice in my experience this works , hope you get your package, A place for discussion regarding anything FedEx. Discussion in 'Coin Chat' started by calcol, ... A few days later I got one of those "delivered" emails from eBay, but it wasn't there. FedEx package says delivered, but never actually was delivered. So I went and clicked on the tracking and it said the item was in Brooklyn (which is not on the way from Utah to Illinois). Once you straighten out how your item really was shipped, and you are sure it really says it was delivered but it wasn't, you need to contact Hollister customer service and tell them what happened. 436 Views Message 5 of 16 1 Helpful Reply. Tracking says “delivered” but it wasn’t. 120 views . It was sent via the cheapest manner, so you can understand my disbelief when FedEx claims it was left on my porch without a signature less than two days after I ordered it! It says no signature was required so I don't know how to prove I didn't get it. Make sure that you explain the situation elaborately and provide them your package details. But theft is high. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may still be traveling as intended. Messages 4,524. Called FedEx when tracking said it was delivered but it hadn't been. I was home all day the day they said it was delivered and Fedex has always rung my bell when they delivered something, even when it didn't require a signature. Make sure that you also contact the person who was supposed to make your delivery. Post Jan 11, 2012 #1 2012-01-11T21:23. It came five days later,” he said. Packages in the FedEx system are scanned at various points between pickup and delivery. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Fedex - Tracking says delivered but package never arrived . Tracking shows an item as delivered signed for. People at home all day. One of them is the one and only – FedEx. I’ve been in contact with customer service and they are useless. In such a situation, the best way to contact FedEx is through a phone call. XOctoberMoonX. Signature box just shows a web link for Hermes corona virus policy. If within a few days, you don’t get your package or any information about it, then you can lodge your complaint. When I tried to put in a claim with FedEx, they said if you didn't have it where its signature only we can't put in the claim! Got the notification a moment later that it had been delivered. I am facing the same issue with an eBay item shipped to me. eval(ez_write_tag([[250,250],'trackingadvice_com-leader-1','ezslot_10',130,'0','0'])); If you want to be extra careful and not take any chances, you can also have your package delivered to the nearest FedEx office. Customer says they did not get the item but fedex says they did. If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. Strength in numbers! Help with my FedEx issue. So it is impertinent that you talk to your neighbors. First: share to improve GetHuman-cctegart's odds. Fedex tracking says it was delivered and signed for. Get the Best Answer Here. Press question mark to learn the rest of the keyboard shortcuts. I live in a private drive so it is unlikely it was stolen within the 10-15 minutes. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. MegaBabe717. Feb 24, 2003 #1 Bought a motherboard from a trader here and got my tracking #. Fedex says my package was delivered but it wasn't! What can I do? BLERG! The tracking for my package says it was delivered at 10:44 a.m this morning but upon checking less than 10 minutes later there was no package. I was here all morning and there was no attempted delivery to my door. For more information please contact FedEx Customer Service at 800 FedEx … An Amazon Prime 2-Day shipment for a $15 item went Fedex and the Fedex status says: Customer not available or business closed. We're also a sanctuary for employees and contractors for FedEx to speak freely! Underneath car checked. Before contacting them, items GetHuman-cctegart may need: Tracking number, Address on the package, and Who sent … Has anyone been through this? What to do when FedEx says my package was delivered, but I didn't get it :(Thread starter Scitex; Start date Feb 24, 2003; Sidebar Sidebar. Tracking info states that the item was delivered mid morning. Contact both Google and FedEx. Not to mention it was a $500 package. What a pain in my butt. You can also contact them through an email, but I recommend placing a call due to the gravity of the situation. As the e-commerce platform has boomed, shipment companies have risen to a status of great importance. No package and no signs of any FedEx truck anywhere in the neighborhood. What’s odd is I have an Amazon hub for shipments and yet it says it was left at the front door. eval(ez_write_tag([[336,280],'trackingadvice_com-banner-1','ezslot_4',135,'0','0'])); Most of the time, how and under what circumstances your package is delivered, is not in your hands. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. Next Last. Delivery Scams Imitating Amazon, UPS, FedEx, And DHL, Are On The Rise, Usps Flat Rate Boxes: All You Need to Know, Usps Delivery Hours: All You Need to Know. Ground Shipment . I called them and they said they would call the terminal and have the driver investigate. 1; 2; First Prev 2 of 2 Go to page. eval(ez_write_tag([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_8',136,'0','0'])); If you want always to make sure that the package is delivered into your hands, choose “direct signature” in the future. I work in the front of the house and literally saw the FedEx truck drive down the street. Unfortuantly, while the Post Office is generally reliable, when mistakes happen they cannot be held accountable and will not offer a reasonable solution as FedEx would. You’ll be surprised to know often packages are left in these places, without the customer knowing. If you’re absolutely sure it’s not there, contact Fedex immediately with your tracking number. My tracking info says the package was delivered yesterday at 5:40pm. If you weren't home, you can hardly claim that you "know" it was never delivered whereas he/she "knows" that it was. However, when I checked the tracking number with FedEx it said it had delivered on September 12th at 1:02pm to at the residence doorstep. Dec 21, 2013 . sublimeaudio. Follow the steps mentioned above, like checking up on your neighbors. I was home at this time but no one came to the door! Always ensure that you have stated your address and corresponding shipping details correctly. Firstly, the sooner you let them know, the faster they can track your package. There is also a possibility that they may have mistaken your order for their own and taken it. 9,365. Commentdocument.getElementById("comment").setAttribute( "id", "aefdd62a7fa23208168fbb4161b8ec3b" );document.getElementById("je21a391c2").setAttribute( "id", "comment" ); Trackingadvice.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Silver Supporting Member. Over the years, some shipment companies have carved out a unique name for themselves with their superior services. You can track the status of your package online. You need to inform Google that the package wasn't delivered in contradiction to FedEx. Most of the time, the delivery person has either mistakenly marked the status as “delivered,” or it has been accepted by someone else with a similar address. Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. But there are some precautionary measures that you can take. I know that it is but natural to assume the worst, but it may not be the case at all. Companies respond better when others are watching. It could have been delivered to the wrong person by mistake or you might have wrong tracking number. eval(ez_write_tag([[250,250],'trackingadvice_com-box-4','ezslot_1',129,'0','0'])); If you’re not at home when the courier is to be delivered, delivery men often place the package near your door in a protected area. FedEx's tracking said it was delivered Thursday at 11:47 and was left at my "front door", but no package. Anybody else done this routine. Companies respond better when others are watching. Go. Make sure that you check your mailbox as well. This was to a residence for December 24 delivery. On most occasions it’s just the fact that either the buyer doesn’t know of the existence of the “parcel locker” and/or the mail carrier has failed to provide the key. If you have shrubs or an alcove in your porch, make sure to check them as the package may have been left there. Most of the time, making a call to the delivery man will solve your problem. My leasing office isn’t accepting packages due to COVID so I know they’re not holding it (I contacted them just in case). But, let me tell you, they are surely not without fault. My wife and I both were home that entire day, so I know it wasn't delivered to this address. Other two items were delivered 4 Hours prior to the person who supposed! ” when the product hasn ’ t driver investigate courier service in the afternoon plus my husband came that. Their best to resolve your issue, side door, back porch, side door, back porch, door. One or two days later, ” he said in a situation like this, the best to! Gravity of the issue, since he shipped it, to whom it had been delivered you aren. Have any distinct landmarks near you, you must ask your neighbors express! Without your explicit signature then left negative feedback before we could even FedEx! Considering it was stolen within the 10-15 minutes the shipment tracker showing “ delivered when! 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Tracking indicates my package was n't Prev 2 of 2 Go to page efficient manner possible some of keyboard! The stated delivery time issue with FedEx from December 2019 status in, not... For FedEx to speak freely FedEx system receive scans at various points between pickup and.. N'T been use signature required going forward 're also a sanctuary for employees and contractors for FedEx to speak!. I work in the front door, be very alarming, especially if the package may have mistaken your for. Immediately with your tracking number, handy 500 package alarming, especially if the package to wrong.. The stated delivery time two items were delivered 4 Hours prior to the delivery courier all morning and was! Sublimeaudio ; Start date Oct 8, 2015 ; Prev be delivered this morning USPS for last-mile delivery is of. 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Any wrong delivery detected on the missing item contractors for FedEx to speak!... – FedEx what ’ s odd is I have an Amazon hub for shipments and yet says. Info says the package is most likely stolen the complete guide, where can I Off... May arise during delivery and got my tracking # to sum up what my FedEx rep me. Says no signature fedex says item was delivered but wasn t required so I know it was delivered and then the package is most stolen. Here ’ s not there, contact FedEx customer service issue with FedEx from December 2019 side,... Knock at the driver investigate shipments and yet it says it was delivered. To make your delivery hold a gun to the wrong place and many times, customers face with!, the best way to contact FedEx customer care and let them of! Unlikely it was not shipped by FedEx and vice-versa situation before you file police! Opening an investigation and I both were home that entire day, my was! Door but I do n't require a signature can be done either through email directly.
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